Frequently asked questions about returns & refunds
How much time do I have to retun an item?
You have 14 days to register your return — starting from the day you receive your order.
After registering, you have another 14 days to send the item back to us.
Please note: for international returns, delivery times may be longer. No worries — as long as you can provide proof that the return was shipped on time (e.g., tracking receipt), it will be accepted.
Other frequently asked questions about returns & refunds
- Can I exchange a product?
- What are the return conditions?
- How do I register a return?
- Who pays return shipping?
- How long does it take to process my return?
- How will I be refunded?
- What if I used a discount code?
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