Frequently asked questions
Or choose a question from the list below
- Can I shop without an account?
- How do I search?
- How do I know my order was successful?
- What is the status of my order?
- Didn’t receive a confirmation email?
- What if an item is not in stock?
- By registering, will I automatically receive marketing emails from you?
- How do I use a discount code?
- What do I do if I have forgotten my password or my password does not work?
- Can I change or cancel my order?
- How can I change or delete my data or account?
- Can I change my shipping address?
- What are the benefits of a Bohero account?
- How do I create an account?
- Can I register a business account?
- I forgot my password.
- What languages are available in my account?
- How do you use my personal data?
- Can I pick up my order? Do you have a store?
- What is a backorder?
- What if an item can’t be delivered after all?
- How long does it take to ship my order?
- I placed an order and the item is now on sale. Will I get a price adjustment?
- Can I exchange a product?
- How much time do I have to retun an item?
- What are the return conditions?
- How do I register a return?
- Who pays return shipping?
- How long does it take to process my return?
- How will I be refunded?
- What if I used a discount code?
- How do I participate In the GIVE-AWAY campaign
- What payment methods do you accept?
- Is it safe to pay on Bohero’s website?
- What currency will I be charged in?
- Are prices shown with or without VAT?
- Where do you ship from?
- Which countries do you ship to?
- How are the shipping costs calculated?
- How long does delivery take?
- Can I split my delivery?
- Do you offer express shipping?
- Can I choose my delivery day?
- What if I’m not home for delivery?
- My order arrived damaged – what should I do?
- How can I track my order?
- Do I have to pay import duties or taxes on international orders?
